Most training and e-learning tools fail to help organizations maximize the return on their software investments. Through interviews with service providers, this white paper identifies the most important capabilities of an effective enterprise application training platform. The paper also examines the pressures companies and their project managers confront when tackling enterprise application implementations and upgrades.

This paper gives a close look at the five factors – business alignment, communications, training, measurement, and support and reinforcement – that determine the success or failure of enterprise application implementations and upgrades. By properly addressing critical...