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Customer Relationship Management (CRM)
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Sales Force Automation (SFA)
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Customer Service (General)
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Customer Information Management/ Customer Databases
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Sales Management
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Customer Experience Management (CEM)
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Marketing Management
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Replicate Sales Success - Clone Your Star Salespeople by Oracle Corporation.
July 2008 - (Free Research) Companies today need to differentiate themselves by focusing on how they sell, not what they sell, customer relationship management (CRM) can play a pivotal role in achieving that differentiation.
On Demand CRM Goes Strategic by Oracle Corporation.
August 2008 - (Free Research) Examine what is new in on-demand customer relationship management (CRM), learn the six questions every buyer should ask before making a CRM investment and gain key lessons for finding the right fit for your business.
AETHON Chooses Landslide Technologies over SFA/CRM by Landslide Technologies, Inc.
June 2008 - (Free Research) With Landslide Technologies, Aethon's selling process was formally defined within days and made clearly visible for every new hire to follow without requiring intensive training or repeated instructions.
Software as a Service Dramatically Improves CRM Success by Oracle Corporation.
August 2008 - (Free Research) This Yankee Group white paper explores what companies must do beyond software as a service (SaaS) solutions to improve sales effectiveness, increase customer satisfaction and provide a differentiated customer experience.
CRM for the Professional on the Go by BlackBerry
March 2008 - (Free Research) Mobile CRM is something that needs to be considered now. As a business leader, you might
have put it into your mental “to do later” box, but the reasons to make it a priority are compelling. Read this paper to discover why.
IT Briefing: Making the Most of OSS and Service Provider CRM by Pitney Bowes Group 1 Software
June 2008 - (Free Research) This whitepaper address how service providers can improve customer relationship management (CRM) by integrating it with other operations and business support systems (OSS/BSS). Learn more about CRM in the paper.
Microsoft Dynamics CRM Online ® Offer by Microsoft
May 2008 - (Free Research) Download this free trial of Microsoft Dynamics CRM Online with enhanced customer relationship management capabilities. Test-drive this Microsoft hosted solution & find out what small business decision makers are buzzing about.
SageCRM: Part of the Sage Accpac Extended Enterprise Suite by Sage Software.
July 2008 - (Free Research) SageCRM is a powerful, easy-to-use customer relationship management solution that integrates directly with Sage Accpac ERP, also you can synchronize your sales, marketing, and customer care activities across your organization.
White Paper: Increasing Productivity for the Windows Mobile Workforce by Celio Corp / REDFLY Mobile Companion
August 2008 - (Free Research) The REDFLY Mobile Companion is a smartphone terminal that allows the smartphone to be used like a laptop when connected to REDFLY, its 80-key keyboard and 8-inch display allow users to interact with Word Mobile just like any word processor.
Take Sales to the Next Level with Information OnDemand by Business Objects
May 2008 - (Free Research) Read this white paper to learn how to gain a better understanding of sales opportunities and make faster, better-informed decisions on how to respond to new market opportunities.
Astea Alliance - Service Lifecycle Management by Astea International Inc.
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Astea Alliance -supports the complete service lifecycle, and enables you to manage staff
and inventory more efficiently while providing higher levels of service to customers. It provides a single, unified view of all service transactions & gives you a wealth of decision support tools to continuously refine the quality of your service process.
Customer Support Solution by Extraview Corporation
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As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer support management functionality based on the ExtraView platform.
Size DOES Matter – When Choosing the Right ERP Solution by Xperia
June 2008 - (Free Research) Relationship is more important for a small-to-medium manufacturers than a large one, because small-to-medium manufacturers tend to have few IT resources, and therefore rely more on the software supplier.
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