TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc.. Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable more... >> Discover more offerings from SAP America, Inc..
		10 Ways to Improve B2B Email Deliverability and Effectiveness by Vtrenz, Inc. Learn 10 ways you can improve your B2B email deliverability. Taking steps to protect your email deliverability will pay huge dividends in the future in the way of increased more... >> Discover more offerings from Vtrenz, Inc.

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Sales Management | Customer Relationship Management (CRM) | Marketing Management | Sales Analysis & Reporting | Customer Service (General) | Sales Force Automation (SFA) | Lead Management | Customer Experience Management (CEM) | Marketing Resource Management | Business Intelligence Solutions

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Best Practices in Contract Management: How to Shrink Your Sales Cycle through Smart Contract Management by SpringCM April 2008 - (Free Research) This white paper discusses the seven best practices in contract management. It’s time for you to think about how to manage your contracts more effectively, close more deals, and get more cash. Learn how in this paper. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Growing Importance of Email Archiving by Arrow ECS Midmarket Group June 2008 - (Free Research) Get details on the dynamics at play around email archiving: SEC regulations, backup considerations and best practices for retention. Finally, find out which hardware and software products do a good job at email archiving. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Product Demos - Problem Discovery & Product Objections by ZIGZAG Marketing, Inc. July 2008 - (Free Research) When demonstrating products, the single biggest factor to overcoming sales objections is to understand early in the sales cycle the connection between your value proposition and the pain points at the executive levels of the prospect's organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Product Demos - Demonstrating a Solution Vs. a Bunch of Products by ZIGZAG Marketing, Inc. July 2008 - (Free Research) In many cases, the product silos that exist internally become transparent to your buyers during the sales cycle, creating the perception you’ve got a bunch of fragmented products instead of integrated solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Product Management & the Functional Designer: 3 Reasons It’s a “Must-Have” for Successful Products by ZIGZAG Marketing, Inc. July 2008 - (Free Research) Functional designers are process and workflow experts, acting as user surrogates to your organization, they form the glue between product management and engineering, translating market needs and business problems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Product Management - Agile or Waterfall Development: 5 Common Sense Rules to Get the Best of Both by ZIGZAG Marketing, Inc. July 2008 - (Free Research) Agile versus waterfall development isn’t really about the product development methodology, it’s about delivering top quality products in a reasonable time that solve high impact problems for a broad market. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Product Management - Multi-Product Paralysis: 3 Early Warning Signs by ZIGZAG Marketing, Inc. July 2008 - (Free Research) As the high technology market continues its torrid pace of consolidation, many companies struggle to manage the mishmash of products, processes, cultures, geographies and priorities, leading to multi-product paralysis. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Forum Management for Complex Business Requirements by Gurango Software Corporation (E-mail this company) The FORUM Management Series is program management software for organizations offering program services, including training and education, events, publications, and membership management. These highly specialized program services provide companies with completely integrated marketing, sales, operations, e-commerce, and accounting solutions.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Replicate Sales Success - Clone Your Star Salespeople by Oracle Corporation. July 2008 - (Free Research) Companies today need to differentiate themselves by focusing on how they sell, not what they sell, customer relationship management (CRM) can play a pivotal role in achieving that differentiation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Automated Sales Order Processing for Order-to-Cash Performance with SAP® Solutions by Esker Inc. July 2008 - (Free Research) This white paper examines the challenges faced today by SAP customers who are still manually processing sales orders as well as the outcomes of automated sales order processing-including time, labor and cost savings. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Uncovering Hidden B2B Sales Potential by MapInfo Corporation. July 2008 - (Free Research) Location intelligence software helps companies increase B2B sales by improving customer and prospect knowledge, managing their sales channels proactively, responding faster to changing market conditions and improving their channel structure and alignment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Customizable Customer Relationship Management (CRM) Suite for Enterprises by CDC Software - Pivotal CRM (E-mail this company) Pivotal CRM delivers rich CRM functionality out of the box to help organizations implement quickly with a lower total cost of ownership. As the market’s most customizable CRM solution, Pivotal CRM enables companies to cost-effectively adapt & integrate to fit their unique business processes.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success by CDC Software - Pivotal CRM (E-mail this company) November 2006 - (Free Research) Most CRM vendors claim their solution is customizable. Understanding what "customizable" really means, however, can make the difference between attaining your organization's goals and implementation disaster. CDC Software is pleased to offer you a new free white paper that will help you understand the difference and why it matters. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for Pipeline Management by Oracle Corporation. June 2008 - (Free Research) This paper will discuss some common factors that impact a company’s ability to effectively manage the pipeline and focus on the process and organizational best practices that can help companies overcome their challenges. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

On Demand CRM Goes Strategic by Oracle Corporation. August 2008 - (Free Research) Examine what is new in on-demand customer relationship management (CRM), learn the six questions every buyer should ask before making a CRM investment and gain key lessons for finding the right fit for your business. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CRM Your Salespeople Will Love by Oracle Corporation. August 2008 - (Free Research) CRM can bring enormous benefits to companies, but only if users adopt it. Explore user adoption problems and an overview of the newest CRM features designed to drive ease of use and high rates of user adoption. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enterprise Benefits of Real-Time Contact Center Performance Management by Genesys Co. July 2008 - (Free Research) Real-time CCPM solutions give contact center management an objective and quantifiable method for identifying, capturing and communicating customer or operational issues quickly enough to prevent them from causing more damage. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

AETHON Chooses Landslide Technologies over SFA/CRM by Landslide Technologies, Inc. June 2008 - (Free Research) With Landslide Technologies, Aethon's selling process was formally defined within days and made clearly visible for every new hire to follow without requiring intensive training or repeated instructions. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Sales Performance Optimization - Success in Action Case Study: TeleTracking Technologies by Landslide Technologies, Inc. June 2008 - (Free Research) TeleTracking Technologies, world leader in patient flow automation, delivers groundbreaking technology and flow redesign which reduces hospital overcrowding. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Taking On-Demand CRM Integration to the Next Level by Oracle Corporation. June 2008 - (Free Research) Explore current CRM on-demand integration challenges facing businesses with mixed deployments and learn how you can guarantee sales effectiveness, business productivity, and reduce costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Bowen & Groves Wins ContactCenterWorld.com 2008 Members’ Choice Award by Bowen & Groves July 2008 - (Free Research) Bowen & Groves is setting the standard in Enterprise Resource Planning software for the small to medium manufacturer. They were voted Best in Class Winner for “Best After Sales Support in the AMERICAS & the EMEA Region” in 2008. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Dynamic Content in Action: DiscountBeautyCenter.com Case Study by Listrak. January 2008 - (Free Research) Listrak's marketing and professional services departments teamed up to help DiscountBeautyCenter.com, an online supplier of brand name cosmetics, fragrances, and professional beauty supplies. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How Empowering Customer-facing Employees Leads to Extraordinary Results: Empowerment as a Growth Strategy by Oracle Corporation. August 2008 - (Free Research) Discover why empowering key customer-facing employees is the new path to achieving extraordinary, sustainable results. Read this white paper to learn four best practices on how establish an employee empowerment strategy. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Unified Communications Offers Value To Small And Medium Businesses: Global Study Indicates Several Benefits For SMB Professional Services Firms (Part 3 of 3) by Cisco Systems, Inc February 2008 - (Free Research) SMB professional services firms need to deliver quality service, yet they face challenges in managing their remote workforce and collaborating with co-workers to meet project timelines. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Meeting Tomorrow's Internet Performance Requirements by Keynote Systems February 2008 - (Free Research) This white paper discusses how the customer experience can be improved through Service Level Management (SLM). Discover the steps necessary for better defining the processes, IT roles and organizational structures needed to create essential standards. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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