TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc.. Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable more... >> Discover more offerings from SAP America, Inc..
		Customizable Customer Relationship Management (CRM) Suite for Enterprises by CDC Software - Pivotal CRM. Pivotal CRM delivers rich CRM functionality out of the box to help organizations implement quickly with a lower total cost of ownership. As the market’s most customizable more... >> Discover more offerings from CDC Software - Pivotal CRM.

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Data Warehousing | Customer Service (General) | Customer Relationship Management (CRM) | Customer Information Management/ Customer Databases | Business Intelligence Solutions | Data Center Management | Service Organization Management | Data Quality | Sales Management | Marketing Management

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VDE+Images by Viking Software Solutions. VDE+Images has an open architecture and flexible design that makes it easy to integrate with any document imaging system. VDE+Images can be readily customized using the optional API. Custom field edits and exit routines are coded in the industry-standard C language.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

ServiceCEO for HVAC Installation and Repair Service Companies by Insight Direct (E-mail this company) No matter what type of HVAC Service Company you run, ServiceCEO has just the right features to make running your business much easier. It allows you to eliminate a significant portion of the day-to-day drudgery involved in running a HVAC service company. It makes everything from scheduling to quoting and parts inventory management a simple task.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

ServiceCEO for Computer and Computer Repair Service Companies by Insight Direct (E-mail this company) ServiceCEO has the right features to make running your Computer Service business much easier. It has all the job scheduling tools and customer management features you will need to improve customer service and help you get organized. It allows you to keep track of the thousands of computers and equipment, as well as the parts on that equipment.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

ServiceCEO for General Repair and Handyman Service Companies by Insight Direct (E-mail this company) There is no better software to help you run your Repair service company. Understanding the specific needs of the General Repair industry, we know what it's like to have hundreds of customers with special needs. We know the trouble of managing and scheduling your staff. ServiceCEO handles every aspect of your business.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

ServiceCEO for Janitorial and Professional Cleaning Services by Insight Direct (E-mail this company) There is no better software to help you run your Professional Cleaning service. Understanding the specific needs of the Janitorial and Cleaning service industry, we know what it's like to have hundreds of customers with special needs. We know the trouble of managing and scheduling your staff. ServiceCEO handles every aspect of your business.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

ServiceCEO Enterprise--Multi-site Service Organization Management by Insight Direct (E-mail this company) ServiceCEO Enterprise enables you to have total control over your multi-site service organization, all using one centralized database. It is perfect for the franchisor that needs to handle multiple companies, locations, and/or branches. You'll be able to be more efficiently and with fewer people—meaning you'll be able to run it more profitably.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

The RMA Model: Managing Inventory outside the Four Walls by Clear Spider Inc. August 2008 - (Free Research) Clear Spider provides an easy to use Return Merchandise Authorization (RMA) application that eliminates many of the problems involved in managing returns. This paper discusses how customers have benefited from the use of the RMA system. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Aldon Community Manager - Requirements Management & Incident by Aldon. Aldon Community Manager is a Web-based requirements and incident management solution. Aldon Community Manager monitors change requests, manages approvals, associates requirements and projects, and provides workflow templates and essential infrastructure.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

HelpConnection.NET - .NET Help Desk Solution by Expinion.net The HelpConnection.NET solution is a complete, web-based CRM (Customer Relations Management) system. It is a client information, knowledgebase, ticket and communication system! This is an Enterprise Level application that has been built to accept heavy traffic loads, lots of data and still retain speed.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Streamlining Marketing Management and Processes, a Merrill Lynch Success Story by Aprimo, Inc. June 2008 - (Free Research) This 2002 case study details Merrill Lynch’s GPC Marketing team that successfully implemented Aprimo’s Planning & Financial Management solution to better manage their $100 million-plus marketing spend. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

HP Data Center Transformation Case Study by Hewlett-Packard Company June 2008 - (Free Research) HP wanted technology to power the business, supporting significant improvements in operational efficiency, customer satisfaction, growth and profitability. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

The Technology Strategies for Integrated Business Planning Benchmark Report by SAP America, Inc. August 2008 - (Free Research) Aberdeen research finds that the top 5 pressures for improving S&OP processes are rising customer order fill rate expectations, better return on net assets, shrinking profit margins, customer retention pressures and extended lead-times. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Empowering Mid-Sized Organizations to Illuminate SAP Data by Business Objects June 2008 - (Free Research) BusinessObject Edge Series Integration for SAP Solutions is the first and only business intelligence (BI) solution designed specifically for mid-sized organizations that run SAP. Learn about its complete set of award-winning BI capabilities in this paper. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Seven Myths about Data Warehouse Appliances: Seven Things You Should Know about Data Warehouse Appliances That Other Vendors Are Afraid to Tell You by Kognitio July 2008 - (Free Research) The data warehouse appliance concept delivers a number of benefits to the customer that cannot be achieved using conventional warehouse technologies. This paper presents seven myths about data warehouse appliances that you should know before purchasing. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Viking Data Entry (VDE) by Viking Software Solutions. VDE transforms your computer into an efficient work station to key-entry data rapidly and accurately, without additional special hardware.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Microsoft Dynamics CRM Online ® Offer by Microsoft May 2008 - (Free Research) Download this free trial of Microsoft Dynamics CRM Online with enhanced customer relationship management capabilities. Test-drive this Microsoft hosted solution & find out what small business decision makers are buzzing about. (WHITE PAPER) GO TO WHITE PAPER

Optimizing Managed Service Delivery with Secure Application Acceleration by Blue Coat July 2008 - (Free Research) Large-scale enterprises, as well as small- and mid-size businesses (SMBs) are facing economic challenges. This whitepaper examines theses trends and challenges while identifying the best way to optimize network and application performance and security. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cisco Unified CRM Connector 3.0. by Cisco Systems, Inc The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Acquire, Analyze, and Present Data with LabVIEW by National Instruments NI LabVIEW is an open environment designed to make interfacing with any measurement hardware simple. With interactive assistants, code generation, and connectivity to thousands of devices, LabVIEW makes gathering data as simple as possible.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

10 Ways to Improve B2B Email Deliverability and Effectiveness by Vtrenz, Inc January 2008 - (Free Research) Learn 10 ways you can improve your B2B email deliverability. Taking steps to protect your email deliverability will pay huge dividends in the future in the way of increased sales opportunities and more profitable customer relationships. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Configure One's Concept™ Product Configurator by Configure One. Configure One's Concept Product Configurator software is designed for manufacturers who produce highly configurable or routinely customized products. The product configurator software instantaneously translates customers’ unique product requests into quotations, sales drawings, bills of material, routings, and more.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

ImagEntry by Viking Software Solutions. ImagEntry allows rapid and accurate keying from images of forms. ImagEntry is typically used for indexing images and lifting data from images such as medical claims and credit applications.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

DaaS™: Data Warehousing as a Service by Kognitio July 2008 - (Free Research) Data warehousing as a Service (DaaS) is an extremely attractive proposition to mid-size companies, as well as departmental divisions of large corporations that seek to implement cost-effective, quick and dynamic data analytics projects. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Dynamic Content in Action: DiscountBeautyCenter.com Case Study by Listrak. January 2008 - (Free Research) Listrak's marketing and professional services departments teamed up to help DiscountBeautyCenter.com, an online supplier of brand name cosmetics, fragrances, and professional beauty supplies. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CRM Best Practices to Optimize Salesforce Performance by Oracle Corporation. August 2008 - (Free Research) CRM best practices on how to empower all of your sales force to achieve the same performance and results as your top salespeople. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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