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WEALTH MANAGER'S TAKE ON OUTSOURCING by WiPro

February 27, 2008 - Wealth managers can ensure success of outsourcing relationships by ensuring a stringent service provider selection program based on service providers’ processes, quality standards, cost efficiency and knowledge.

Web 2.0 Email Marketing: 5 Steps to Unrivaled Results by Silverpop Systems Inc.

August 01, 2008 - This whitepaper explores the Internet phenomenon known as “Web 2.0” that is reshaping the Internet and helping marketers. Also discussed are five techniques for staying competitive and achieving high returns in a Web 2.0 world.

Web 2.0 in Action! How SAP Is Leveraging Web 2.0 in CRM to Improve Customer Experience. by SAP America, Inc.

June 01, 2008 - This paper discusses how SAP leverages Web 2.0 in CRM to improve customer experience. It examines SAP’s approach to Web 2.0, and how SAP has incorporated the Web 2.0 technological principles within SAP CRM.

Web 2.0: Tips for Recruiting in a New Landscape by iCIMS

July 01, 2008 - Many of the new social media tools can be leveraged by recruiters in order to aid in their recruitment efforts and gain a competitive advantage. This white paper explains how.

Webcast Locking down mobile data by BlackBerry

April 01, 2008 - If your mobile computing strategy is weak, or worse, non-existent, check out this webcast which will outline acceptable use policies and security policies suitable for midmarket organizations.

What Commissions Should I Pay My New Sales Person? by CellarStone

October 01, 2007 - This is a key question for any sales manager or business owner contemplating hiring a new sales person. This article presents the considerations that typically go into the determination of the sales commission structure and payment plan.

What Every Retail CIO Needs to Know about PCI Compliance and Secure Seamless Mobility by Quest Solution

June 01, 2008 - AirBEAM Safe unleashes the power of wireless while ensuring a PCI-capable environment for even the most complex wireless infrastructure.

Whatever Happened to Service? by SERVICEPower.

June 01, 2008 - After investigating the market, Quality Store selected an integrated retail scheduling system from SERVICEPower that provides guaranteed client and customer service results.

When Hot’s Not: Lead Scoring for Better Results by Vtrenz, Inc

June 01, 2008 - This white paper reveals the power that a comprehensive lead-scoring model can deliver, and help you understand the key considerations necessary to arrive at an accurate and reliable lead score.

When On-demand Financials Make Sense: A Viable Alternative for Growing Midsize Companies by Intacct

July 01, 2008 - This whitepaper discusses when on-demand financials should be implemented. Ventana Research outlines a list of steps for the prospective user to conduct their own evaluation to determine if on-demand financials would be beneficial

White Paper: F5 FirePass Endpoint Security by F5 Networks

April 01, 2007 - Endpoint security has become an increasing concern. It is no longer enough to protect your assets from an unknown malicious intruder. Organizations need to protect against trusted employees connecting from outside of the office. Learn more about how you can ensure your infrastructure remains protected.

Whitepaper: Maximize IT Flexibility and Lower Costs with Grid Computing on Windows by Oracle Corporation.

June 01, 2008 - This document discusses grid computing, Oracle’s definition of it, the elements that comprise an Oracle Enterprise Grid Computing environment, and Oracle Grid on Windows.

Why Advocacy Matters to Grocers: Surveyed Consumers Give Retailers Food for Thought by IBM.

May 01, 2008 - Grocers can pursue customer-focused initiatives and investments with greater precision and success by concentrating on customer advocacy. This paper discusses the attitudes and behaviors that can do improve the level of advocacy among customers.

Why B2C Database Marketing Firms Don't Understand B2B Companies by Extraprise Group, Inc.

August 01, 2008 - This whitepaper explains why B2C-oriented database marketing firms lack an understanding of how the data they manage and discover are really used. It also addresses how B2B marketers need a complex process to make their efforts more productive.

Why Companies Fail: And the Information Imperatives to Help Ensure Survivability by Kalido

June 01, 2008 - According to recent research, detailed in this paper and analyzing the performance of the 1,000 largest U.S. companies over the past 40 years, about 80 percent of companies presently are stagnating or are in decline.

Why Social Software & Mashups Matter to Your Business by IBM.

August 01, 2008 - Learn how to establish effective dynamic networks of coworkers, partners, customers, as well as how IBM Mashup Center, a lightweight mashup platform, allows users to quickly assemble new applications from existing enterprise.

Will Your Organization Benefit from Fax Server Software? by Captaris

February 01, 2008 - Will your organization benefit from fax server software? Determine your document delivery needs, the benefits of implementing an electronic fax and document delivery solution and the benefits.

Winning in a Fast-changing Market: How to Deliver Consumer Packaged Goods (CPG) Profitably by SAP America, Inc.

February 01, 2008 - Consumer tastes are diverse as the people wearing the product. For CPG suppliers this means unprecedented demand for unique, innovative offerings. Find out how to adapt your new product development and introduction approach to meet demand.

Winning Strategies for Customer Responsiveness - An Article from IQ Magazine by Cisco Systems, Inc

February 28, 2008 - A basic platform for successful customer responsiveness is an IP-based call center, also known as a customer contact center.

Wireless LANs Standards: Where Are We Now? by Burton Group.

July 01, 2008 - Not all standards are created equal. Some are technically elegant but achieve little market adoption. Others are broadly deployed. The Institute of Electrical and Electronics Engineers (IEEE) 802.11 wireless local area network (WLAN) standards have achieved international success.

Workforce Management: Optimizing Performance for Superior Customer Service by CRMindustry.com

March 01, 2004 - Of the myriad pressures faced by call center managers in today's customer-centric business environments, staffing remains the most challenging. It's no wonder that up to 75% of call center costs revolve around personnel. These challenges are forcing contact center managers to seriously consider the way they manage their workforces.

Workforce Optimization: Combining People, Processes and Technologies by CRMindustry.com

August 01, 2004 - While delighting customers is of the highest priority for customer service-driven businesses, it's not the only one: in order to satisfy customers, management must also satisfy the individuals responsible for serving those customers.

Workscape: Bringing Time to Value to the Mid-Market by Workscape

June 01, 2008 - Workscape is a Marlborough, Massachusetts-based provider of human resource solutions and it defines midmarket as companies with fewer than 10,000 employees.

World-Class Customer Care: Dr. Janelle Barlow, Author of "Branded Customer Service", and Business-guru Michael Gerber Share Their Insights. by Cisco Systems, Inc

March 01, 2008 - Dr. Janelle Barlow of "Branded Customer Service: The New Competitive Edge", shows how to provide world-class customer care and business-guru Michael Gerber explains how to provide a customized product through a standardized process.

Worst Practices in Business Intelligence: Why BI Applications Succeed Where BI Tools Fail by Information Builders Inc

June 01, 2008 - Discover the 4 worst practices for business intelligence (BI) deployment and gain insight on how to overcome these pitfalls in order to tap into the power of BI. Learn how to achieve success with your departmental or enterprise-wide BI initiatives.

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