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Rapid E-Learning: Maturing Technology Brings Balance and Possibilities by Adobe Systems, Inc.

March 01, 2008 - Rapid e-learning tools have become more robust and are no longer considered a simplified tool for small to medium sized businesses. Learn how rapid e-learning can make a significant contribution to the training efforts in your organization.

Real-Time Field Force Optimization: Dynamic Scheduling & Dispatch as SLM Best Practice by Astea International Inc.

September 01, 2005 - This paper explores how the use of scheduling technology can help companies attain and extend the benefits of SLM by providing service-aware dispatching tools that can greatly improve the efficiency of technicians and dispatchers alike--simultaneously improving service levels and reducing cost.

RealDialog - Knowledge Management, Web Self-Service and Search Solution by Astute Solutions

RealDialog is a knowledge management, intelligent search and Web self-service solution that enables companies to deliver consistent, accurate, and timely information at every customer touch point. It offers superior capabilities for Web self-service, contact center agent assist, email response management, and employee knowledgebases.

Reality check: Application Benchmarking & QoE by Fluke Networks

March 01, 2008 - In this podcast, Dennis Drogseth and Kara Gattine engage in some 'Fact or Fiction,' focusing on application benchmarking and quality of experience in order to determine if networked applications are functioning optimally and users are productive.

Realizing Faster Return through Unified Communications Agility by Dialcom

July 01, 2008 - Increased virtualization is driving the need for organizations to invest in tools to enable distributed workers to effectively communicate and collaborate. Unified Communications can increase revenue and employee productivity while reducing costs.

Record, Evaluate, Monitor and Archive All Your Customer Interactions For Your Avaya Switch by Teleformix.

July 01, 2008 - ECHO™ provides the vehicle for focused customer experience management through real-time monitoring and agent performance evaluations.

Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch by Teleformix.

July 01, 2008 - Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for doing this.

Reducing Total Cost of Ownership: Delivering Cost Effective Enterprise Business Intelligence by MicroStrategy

June 01, 2008 - This white paper explains how MicroStrategy’s enterprise strength, scalable platform and self-service technology enable organizations to achieve pervasive BI at the lowest industry ownership costs.

Reference Document: Blackberry Enterprise Server V4.1 Installation Overview by BlackBerry

March 01, 2008 - This BlackBerry Enterprise Server installation guide provides an overview of the requirements for installing the new version 4.1. Learn about the necessary steps and requirements and get troubleshooting tips for your messaging server.

Register to Access the Gartner Report: Magic Quadrant for Software Change and Configuration Management for Distributed Platforms, 2008 by SERENA Software, Inc

June 01, 2008 - If you need an objective view of the vendors and tools that comprise the SCCM market, read Gartner's Magic Quadrant report for an analysis of the leaders in this market.

Regulations Shift Focus on Outbound Email Security by Proofpoint, Inc.

July 01, 2008 - Outbound email and other electronic communications pose a significant risk for data loss or leakage. This white paper will examine the new email security and compliance challenges and ways to address them.

Remote Access VPNs: Business Productivity, Deployment, and Security Considerations by Cisco Systems, Inc

July 01, 2008 - This white paper outlines the two primary methods of deploying remote access VPNs: IPsec and SSL. Read how to choose the right VPN technology for your organization, understand security considerations, and how to secure your remote-access VPN.

Remote Support Service by Citrix Online-GotoAssist

GoToAssist is consistently chosen by customers due to a faster time to connect with end users, faster time to resolve support incidents and overall ease of use.

Removing Internet Anonymity Barriers with IP Intelligence by Digital Element.

January 01, 2008 - NetAcuity IP Intelligence technology provides an excellent way to non-invasively gather new intelligence about the online universe, and Digital Element delivers the de facto standard in IP Intelligence.

Replicate Sales Success - Clone Your Star Salespeople by Oracle Corporation.

July 01, 2008 - Companies today need to differentiate themselves by focusing on how they sell, not what they sell, customer relationship management (CRM) can play a pivotal role in achieving that differentiation.

Reporting for Oracle E-Business Suite: A Cognos and Noetix Solution by Noetix Corp.

June 01, 2008 - Noetix provides the tools and technology that tightly links the Cognos BI solution with the operational information found within the Oracle E-Business Suite.

Resourceful Thinking: Accessing Your Company's Intranet on the Road by BlackBerry

March 01, 2008 - Connecting with your company resources when you’re on the road is yet another reason why your BlackBerry® device is indispensable.

Retail Fashion Market RFID Solutions by Motorola Inc

July 01, 2008 - This whitepaper explains how Radio Frequency Identification (RFID) provides real-time inventory visibility so you can react quickly to inventory demand and stocking levels, helping ensure that the right product is available for your customers at the right time.

Retail Opportunities in a World of Extremes: Understanding Today's Teens and Boomers by IBM.

May 01, 2008 - This IBM study focused on two groups – teens and boomers. It explores their lifestyles, values, and particular preferences and attitudes toward shopping. Read this paper to learn how retailers can better meet the needs of these two important segments.

Retail Today: Understand. Anticipate. Inspire by SAP America, Inc.

March 01, 2008 - Read how the software and tools SAP provides can help retailers succeed today by understanding their customers, anticipating their needs, and inspiring their loyalty as long-term customers by meeting those needs as they arise.

Rev-Trac and SAP CTS+: Extending Change and Transport Management to the Non-ABAP Java Environment by Revelation Software Concepts

July 01, 2008 - This paper discusses the integration of CTS+ with Rev-Trac SAP change control functionality and considers an alternative approach using Rev-Trac Deployment Manager.

Revitalizing Healthcare Delivery with Mobile Communications (Part 1) by BlackBerry

January 01, 2008 - This paper is the first in a four-part series that offers an overview of the current healthcare situation and suggests ways in which wireless technology solutions address healthcare challenges.

Revitalizing Healthcare Delivery with Mobile Communications: Making the Case for BlackBerry Adoption by BlackBerry

January 01, 2008 - This paper is the fourth in a four-part series that addresses mobile communications in the healthcare industry. Part Four zeroes in on the features and capabilities that make BlackBerry smartphones an ideal match for healthcare industry requirements.

Revitalizing Healthcare Delivery with Mobile Communications: Meeting Healthcare's Needs by BlackBerry

January 01, 2008 - This paper is the third in a four-part series that addresses mobile communications in the healthcare industry. Part Three addresses the key issues surrounding the selection and adoption of a wireless solution within the healthcare industry.

RIAs Bring People-Centered Design to Information Workplaces by Actuate Corporation.

July 01, 2008 - Rich Internet applications (RIAs) are emerging as vehicles to enable the next generation of Information Workplaces that are best suited for decision-makers and task-oriented workers.

Right-Time Information for Governance, Risk and Compliance by Informatica Corp.

July 01, 2008 - This white paper tells about the importance of right-time information relating to GRC.

Roadmap for Implementing a Multi-Site IP Contact Center by Avaya, Inc

May 01, 2008 - This white paper discusses the challenges surrounding implementing a multi-site contact center and a solution that can assist you in making a smooth transition.

Roundtrip traceability: Enhancing quality in the software development lifecycle by Telelogic, An IBM Company

July 01, 2008 - Roundtrip Traceability enhances quality in the software development lifecycle (SDL). This provides stakeholders and their customers with the ability to assess the impact of a change and report and monitor development to ensure continuous improvement.

Run Away to Join the New Circus - Sales 2.0 Whitepaper Part 1 by Landslide Technologies, Inc.

June 01, 2008 - In this first of a two-part white paper, we present an overview of the state of sales today, supported by metrics from our 2007 Sales Performance Optimization survey.

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