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A Closer Look at SaaS Purchasing Behaviors and Attitudes by Citrix Online - GotoMyPC

July 01, 2008 - The Software-as-a-Service (SaaS) delivery model provides end users with the full benefits of software access without the high cost and complexity of premise-based counterparts. Citrix Online recently conducted a survey on the subject of…

A Guide to Messaging Archiving by Quest Software, Inc

March 01, 2008 - This white paper discusses the several reasons to implement a messaging archiving system and provides an overview of ten vendors whose offerings are focused squarely on the archiving space.

A Healthy Dose of Remote Access for Healthcare Organizations by Citrix Online - GotoMyPC

July 01, 2008 - More healthcare workers than ever before are performing at least part of their jobs from virtually anywhere, at any hour of the day, thanks to remote-access technology. To learn more about this growing trend, Citrix Online recently cond…

A Modern Approach to On-Demand Email and Data Security by Proofpoint, Inc.

April 01, 2008 - Email and data security solutions are available in different deployment configurations, from hardware and virtual appliances to software. Another option, “on-demand” or “software as a service” (SaaS), is rapidly gaining traction as...

A New Approach to IT Governance - IT Portfolio Management Positions the CIO as a Powerful Business Partner by Primavera Systems Inc.

February 01, 2008 - Learn how the IT Governance process described in this informative whitepaper can transform the CIO's role and the role IT plays in the organization.

A New Information Agenda: Do You Have One? by IBM.

May 01, 2008 - This white paper defines the information agenda; describes key considerations and best practices in creating and implementing an information agenda.

A Perspective on Telecommunications Business Transformation - Operations Transformation Strategies by Alcatel Lucent

February 01, 2008 - This white paper discusses the challenges that service providers face with the rapidly evolving telecommunications marketplace. Learn how to remain competitive in today's volatile market by reviewing some of the proven strategies for operational...

A Solutions-Driven Approach to Master Data Management by Dun and Bradstreet

May 01, 2008 - Purisma’s new solutions-driven approach to master data management, implemented through the Purisma Data Hub, delivers and maintains the highest levels of data accuracy and relevance across multiple corporate applications.

A Special Guide to Document Management - Eliminate the Pain of Paper by Captaris

February 01, 2008 - Learn how to improve efficiency, reduce costs, provide better customer service and reduce risk by implementing a document management solution.

A Tableau Software Product Tour by Tableau Software.

February 01, 2008 - Tableau is business intelligence (BI) software that helps people visually query and interpret information. It enables users to transform raw data into smart decisions using a drag and drop process that creates vivid, interactive visualizations.

A Unified Approach for Securing Wireless, Remote, and Internal LAN Access by F5 Networks

April 01, 2006 - The proliferation of access methodologies such as high-speed broadband access & remote access from various locations has driven the need for new services. Mobile & remote access to company resources are essential for productivity, however, larger scale deployments of wireless communication propagate new security and performance demands.

A Unique Approach to Reducing MTTR by NetScout Systems, Inc.

June 01, 2008 - Read this paper to find out how to reduce troubleshooting and downtime caused by network and applications problems

A Whole New World of Opportunity by Metastorm

February 20, 2008 - Business process management technology combined with a process-centric view of your operations can help you transform your organization to be more forward-looking and better equipped to respond quickly to market changes.

Aberdeen Analyst Report: Nimble Product Design - CAD/CAM/CAE for the Small to Mid-Sized Enterprise by Parametric Technology Corporation (PTC)

November 01, 2007 - To improve business performance, best in class Small to Mid-sized Enterprises have adopted certain types of processes, organizational traits, knowledge management characteristics and technology. Best in class SMEs hit their product development goals 80% of the time. This report serves as a guide for SMEs seeking to achieve similar business success.

Aberdeen Report: Making Money via Mobile Field Services by Astea International Inc.

November 01, 2007 - Aberdeen’s research shows that field service organizations must deal with increasing customer demand for faster service resolution and escalating costs as top market pressures. To address both areas, organizations are leveraging automation and mobile solutions to improve workforce productivity and capture more accurate service information.

Accelerate Business Performance Gains with Manufacturing Execution Systems by Visiprise

February 01, 2008 - A Manufacturing Execution System (MES) is a dynamic information system that drives effective execution of manufacturing operations.

Accelerate ROI and Reduce Costs with Incentive Compensation System by AcTEK

April 01, 2008 - This document provides insurance carriers with an overview of expected Return on Investment to be gained from deploying the ACom3 Commission and Incentive Compensation system.

Accelerate Sales Velocity by Oracle Corporation.

June 01, 2008 - Oracle has documented five best practices for dramatically improving pipeline management and, in turn, increasing sales velocity.

Accelerate Sales with Electronic Signature Technology by DocuSign Inc

April 03, 2008 - This brief discusses the role of electronic signature technology in accelerating the most crucial piece of the sales cycle--getting a deal signed, closed, committed.

Accelerating Enterprise Application ROI by OnDemand Software.

April 01, 2008 - This white paper identifies the most important capabilities of an effective enterprise application training platform.

Accelerating Information System Interoperability for Secured Business Processes Automation by Alcatel Lucent

April 01, 2008 - An emerging alternative model for services-oriented architecture (SOA) deployment includes a network-embedded SOA backbone that provides IT system interoperability for corporate-wide security and regulatory compliance.

Accelerating the Delivery of On-Demand Applications to Meet Escalating Expectations of Corporate Customers by Akamai Technologies.

March 01, 2008 - The purpose of this whitepaper is to examine the escalating service delivery requirements of the SaaS marketplace.

Accelerators for WebSphere Portal Deliver SOA Business Value by IBM Software Group

March 01, 2008 - This demonstration shows how accelerators for IBM WebSphere Portal Server help an organization effectively deal with a critical Customer Service situation.

Accenture CIO Survey: Cultivating High Performance Through Information Management by Accenture.

June 01, 2008 - Accenture surveyed 162 CIOs in North America and Europe about their IT investments and plans, with a focus on information management strategies and technologies.

Achieve Unlimited Growth and Acquisition Capabilities with IBM applications by Xperia

June 01, 2008 - Many emerging businesses today are searching for a way to move into new markets and achieve cost effective product growth. Learn how to improve your business and acquire new product segments without experiencing an increase of internal resources.

Achieving Service-Level Compliance with Business-Critical Applications by Quest Software, Inc

April 01, 2008 - This paper seeks to help IT managers become proactive in managing their business-critical applications and drive application effectiveness in their organizations. It uncovers some of the greatest challenges found in management of business-criti…

Acquire, Analyze, and Present Data with LabVIEW by National Instruments

NI LabVIEW is an open environment designed to make interfacing with any measurement hardware simple. With interactive assistants, code generation, and connectivity to thousands of devices, LabVIEW makes gathering data as simple as possible.

Addressing Common Contact Center and Enterprise Business Issues with Speech Analytics by Verint Systems (Witness Actionable Solutions)

April 01, 2008 - As a solution to contact center issues, this paper suggests Speech analytics, which gives organizations the ability tap into existing recorded customer interactions to gain actionable intelligence for improving business performance.

ADERANT Expert by Aderant

ADERANT Expert is the legal industry’s first truly integrated practice management system based on Microsoft .NET technologies, providing law firms with comprehensive functionality for financial management, business intelligence, matter management, and practice automation.

Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.

February 01, 2008 - Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support your AMI implementation.

Advent Portfolio Exchange Demo by Advent Software, Inc

July 01, 2008 - Learn more about this integrated portfolio and client relationship management system: an end-to-end solution for accounting and reporting, client servicing and marketing.

AETHON Chooses Landslide Technologies over SFA/CRM by Landslide Technologies, Inc.

June 01, 2008 - With Landslide Technologies, Aethon's selling process was formally defined within days and made clearly visible for every new hire to follow without requiring intensive training or repeated instructions.

Affordable Business-Class Mobility by Cisco Systems, Inc

February 22, 2008 - Mobility Express offers businesses the versatility to evolve and scale from a mobile foundation delivering business-grade wireless features to a sophisticated wireless network capable of supporting advanced mobility services and applications.

Agile Development: Meeting the Enterprise Challenge by Telelogic, An IBM Company

July 01, 2008 - This whitepaper will explore the role of advanced configuration and change management solutions in supporting agile software development. It will also discuss how helping the IT department will help organizations to reach their full potential.

Airgas: Sap Business Transformation Study by SAP America, Inc.

June 01, 2008 - Airgas was looking for a single solution that could ensure a quick return on investment, SAP NetWeaver MDM offered the broad functionality, robust architecture, and ability to manage rich product content that Airgas required.

Aite Group Research Report - Rise of Dark Pools and Rebirth of ECNs: Death to Exchanges? by Advent Software, Inc

July 01, 2008 - This whitepaper examines some of the key trends within the U.S. ATS market, and provides clear categorizations of some of the platforms vying for market share. This report also provides U.S. equities market share estimates and future projections.

Akamai Application Performance Services for the Manufacturing Industry by Akamai Technologies

Manufacturing web sites serve a dual role. Extranets keep suppliers and dealers productive and also provide media-rich B2C sites with personalized, engaging content and applications for brand-building and self service. To succeed, manufacturers like Audi, Toyota, and Nissan rely on Akamai.

Akamai Application Performance Services for the Manufacturing Industry by Akamai Technologies.

Akamai Technologies managed services address core weaknesses of the public Internet, using the Akamai platform - 25,000 servers across 69 countries - to detect and avoid problem spots.

Akamai Electronic Software Delivery: Business Benefits and Best Practices by Akamai Technologies.

April 01, 2008 - Akamai’s Electronic Software Delivery solution is the industry-leading delivery platform for electronic software downloads and it helps companies enjoy superior business returns on their ESD investments.

Akamai Services for the High Tech Industry by Akamai Technologies

Akamai solutions for high tech companies provide a high-quality user experience that improves the success of your online activities. Whether your goal is to increase downloading of electronic software or to drive greater adoption of your B2B portal, Akamai can deliver to your customers faster software and page download times across the globe.

Akamai Services for the High Tech Industry by Akamai Technologies.

Akamai solutions for high tech companies provide a predictable, high-quality user experience that measurably improves the success of your online activities.

Alcatel-Lucent's Managed IP PBX Enables KPN to Reposition Its Portfolio and Grow SMB Business -Yankee Group by Alcatel Lucent

February 01, 2008 - KPN integrated Alcatel-Lucent’s managed OmniPCX Office IP PBX into its service portfolio, branding it Flexible.

Aldon Community Manager - Requirements Management & Incident by Aldon.

Aldon Community Manager is a Web-based requirements and incident management solution. Aldon Community Manager monitors change requests, manages approvals, associates requirements and projects, and provides workflow templates and essential infrastructure.

Aligning Business and Insurance Technology, 2007 P&C Technology Survey Results by Fiserv Insurance Solutions.

April 01, 2008 - In May 2007, Fiserv Insurance Solutions surveyed IT leaders at some of the leading property & casualty insurance carriers in the United States. From our second annual survey we see new trends developing and others that continue because of their…

Alliance PocketPC - Impact Field Productivity by Astea International Inc.

Alliance PocketPC: For unmatched portability, this solution captures information needed for call assignments, providing support for administrative tasks that impact field productivity via a Windows CE 3.0 device. Can be used in transmission-restricted areas and remote sites out-of-range for wireless links.

An Architecture for Data Quality: A Kimball Group White Paper by Informatica Corp.

May 01, 2008 - This paper describes an easily implemented, nondisruptive, scalable, and comprehensive foundation for capturing data quality events as well as measuring and ultimately controlling data quality in the data warehouse.

An SMB's Guide to Enterprise Content Management Software - Tips for Selecting an ECM Solution That Best Meets Your Unique Business Needs - From Integrated Solutions Magazine by Xerox DocuShare

June 01, 2008 - Ken Congdon, Editor in Chief of Integrated Solutions magazine, describes how SMBs can work more efficiently, save money and create a competitive advantage using Enterprise Content Management software.

Anatomy of an Archiving Project: Seven Essential Components for Managing Your Enterprise Data by IBM.

March 01, 2008 - Only Princeton Softech Optim™ provides proven, full-lifecycle capabilities for archiving and managing application data, with the broadest range of implementation options to ensure your success.

Application Performance Brief: Oracle Applications by Blue Coat

March 01, 2008 - Oracle Applications are a collection of enterprise business applications, including ERP, SCM, and CRM applications, all utilizing Oracle’s core relational database management system technologies.

Apply ITIL Best Practices with Confidence Using TechExcel Service Suite for Asset Management, Service Desk and CRM by TechExcel, Inc.

December 01, 2006 - This complimentary webcast details the new features and benefits of TechExcel Service Suite, the newest version of our Asset Management, Service Desk and CRM solution, enabling you to meet critical ITIL initiatives.

Apply the ITIL Framework with Confidence by TechExcel, Inc.

March 02, 2007 - ITIL provides the foundation for quality IT service management. It actively supports corporate goals by offering services that are based on efficient principles and adequately fulfilling business requirements. With the ITIL framework, IT fulfills the promise of the profit generator instead of being seen as a cost burden.

Architecting High Performance eCommerce Platforms by Azul Systems, Inc

May 01, 2008 - This paper outlines the primary steps to building successful eCommerce architectures which include understanding the business drivers and IT challenges, creating a demand model and translating and incorporating both into the eCommerce architecture.

Are you ready for outsourced systems management? by OnForce, Inc.

July 01, 2008 - In a Webcast presentation, Noel, Ptak & Associates Analyst Richard Ptak assesses the outsourcing of systems management services and discusses the range of issues facing service providers.

Astea Alliance - Service Lifecycle Management by Astea International Inc.

Astea Alliance -supports the complete service lifecycle, and enables you to manage staff and inventory more efficiently while providing higher levels of service to customers. It provides a single, unified view of all service transactions & gives you a wealth of decision support tools to continuously refine the quality of your service process.

Astea Alliance Application Extensions by Astea International Inc.

Application Extensions include: Analytic facilities, which provide real-time analysis of business performance; Customer portals, allowing access to timely & accurate data about customer account or service orders; & Mobile capabilities, that empower field forces to fully participate in corporate goals for revenue optimization & customer retention.

Astea Alliance Service Management Suite by Astea International Inc.

Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales & Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise.

Astute Solutions and AberdeenGroup Benchmark Report: The Contact Center as a Profit Center: Optimizing a Self Service Contact Center With Speech, VoIP, Data Integration and Performance Analytics by Astute Solutions

November 01, 2006 - This Aberdeen Group benchmark report summarizes research conducted with call center, customer experience, and operations executives at over 150 companies. It outlines strategies, technology investments, practices, and innovations of best-in-class contact centers, and recommends specific improvement activities to help achieve contact center goals.

Astute Solutions and AberdeenGroup Benchmark Report: The Multi-Channel Call Center Agent - Reality or Myth? by Astute Solutions

July 01, 2007 - The traditional call center supports four separate channels; web self-service, email, chat and voice. Aberdeen research shows that companies evaluating methods to reduce costs recognized the efficiencies of utilizing a single agent across all of the traditional channels.

ATS Evaluation Process by iCIMS

July 01, 2008 - Finding the right applicant tracking system that meets all the needs of your organization can be an overwhelming task, this document is designed as an educational tool to guide your organization in the search for the proper solution.

Automatic Presentation for Visual Analysis by Tableau Software.

February 01, 2008 - Learn about an integrated set of user interface commands and defaults that incorporate automatic presentation into a visual analysis system. Explore best practices for graphic design and visual analysis that will enhance the user experience.

Automating and Optimizing Service Desk Performance by Kaseya

April 01, 2008 - The service desk is the first line of defense for reacting to IT issues, yet most organizations haven't designed their service desk properly. Read this white paper to learn about a solution that addresses this problem and help support your clie...

Automating D&B Integration in a Matter of Hours by Dun and Bradstreet

May 01, 2008 - Deploying the Purisma MyData for D&B solution in conjunction with D&B Sales and Marketing Solutions, companies can maximize their D&B investment in a matter of hours with minimal burden on IT resources.

Automating Data Flows to Your Business Intelligence System by Tidal Software.

June 01, 2008 - This paper outlines the issues faced by BI operational staff in managing data flows to BI systems in complex environments, and discusses technologies to automate these data flows and dramatically raise the reliability and quality of BI information.

Avaya Unified Communications Can Reduce Cell Phone Expenses by Avaya, Inc

July 01, 2008 - This white paper will show you how Avaya Intelligent Communications can reduce cell phone expenses by using their Avaya Unified Communications Solutions.

Avoiding Data Integration Pitfalls by Pitney Bowes Group 1 Software

May 01, 2008 - In this Webcast, featured speaker Michael Czerniawski of System's Evolution, Inc. (SEI), discusses data integration pitfalls and will provide you the five keys to getting the information you need now.

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