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10 Questions to Determine If You Need to Replace Your Fax Machines with Fax Server Software by Captaris

February 01, 2008 - Learn about a secure, efficient way to send and receive documents from virtually any application. Discover how replacing your organization?s fax machines with fax server software can help reduce costs and minimize risk.

10 Reasons to Get Your Support Software as a Service by Parature Inc.

May 01, 2008 - Explore the top 10 reasons you should get your software as a service. Learn how you can leverage key application, accelerate ROI and achieve global availability with an on-demand model.

10 Ways to Improve B2B Email Deliverability and Effectiveness by Vtrenz, Inc

January 01, 2008 - Learn 10 ways you can improve your B2B email deliverability. Taking steps to protect your email deliverability will pay huge dividends in the future in the way of increased sales opportunities and more profitable customer relationships.

15 Minute Guide to Enterprise Input Management by EMC Corporation.

May 01, 2008 - This guide to enterprise input management (EIM) focuses on the tools and technology that enable businesses to capture and manage large volumes of information from disparate sources.

15 Minute Guide to New Account Opening by EMC Corporation.

May 01, 2008 - This guide focuses on the challenges of managing information in the new account opening process, will explain why the enrollment process can be problematic and discuss the opportunities enrollment presents to create a loyal customer.

2005 Service and Support Metrics Survey by CRMindustry.com

March 01, 2005 - Support is undergoing a quiet revolution. During the recent technology downturn, it was service and support revenue that sustained many companies. This report presents top level benchmarks of the key metrics used in determining support success.

2005 Trends & Directions in Web-Based Support by CRMindustry.com

June 01, 2005 - While there's a wealth of rich, increasingly comprehensive technologies available enabling businesses to drive toward true service and support optimization, this paper discusses the decision to deploy and across what channels should depend on a strategy based on clearly defined goals.

3 Tips for Managing Customer Relationships by Cisco Systems, Inc

February 22, 2008 - Every experienced business owner knows that customer relationships make or break a business, that much is simple.

5 Steps to Defining IT Services: A Hands-On Workbook by Enterprise Management Associates (EMA)

May 01, 2008 - Managing IT by service and not technology is the message of ITIL v3. Unfortunately, most IT professionals really struggle with defining IT services.

5 Styles of Business Intelligence by MicroStrategy

June 01, 2008 - This paper looks at the historical development of BI applications and BI technology, and concludes that five common Styles of BI have evolved during the past decade – each style representing a certain characteristic usage.

5 Tips to Turn Your Website into a Marketing Machine by HubSpot

June 01, 2008 - Learn how to use search engine optimization (SEO), blogs, and marketing analytics to transform your website into a marketing machine that will attract qualified prospects and convert a higher percentage of them into customers.

5 Tips to Turn Your Website into a Marketing Machine. by HubSpot

June 01, 2008 - Learn 5 tips - SEO (search engine optimization), blogging, marketing analytics, and more - to leverage the Internet and transform your website into a marketing machine.

5 Ways to Improve Customer Service in a Down Economy by OpenSpan

August 01, 2008 - In today's difficult economy, many organizations find it challenging to achieve superior customer service. View this Webcast and explore 5 specific ways to improve the customer experience in a highly cost effective manner.

7 Leading Applications of Business Intelligence Software by MicroStrategy

June 01, 2008 - This paper explores the leading business intelligence (BI) applications across industry verticals. It is useful for business users just learning about BI applications, as well as for project managers and report developers looking for best practices.

8 Seconds to Capture Attention: Silverpop’s Landing Page Report by Silverpop Systems Inc.

August 01, 2008 - It’s estimated that up to 50 percent of visitors to landing pages will bail in the first eight seconds. This evaluation explains how putting more effort on nurturing recipients once they hit those landing pages would be time and money well spent.

802.11n: Preparing for Your Enterprise Deployment by Motorola Inc

June 01, 2008 - 802.11n promises significantly higher speed and range and has the potential to solve throughput problems for business users. This E-Guide details what to expect with 802.11n, when to expect it, and what you need to consider when deploying 802.11n.

9 Indicators It's Time to Replace Your Commission System by AcTEK

April 01, 2008 - Learn about a commission and compensation system that will drive ROI by supporting unlimited payment schedules and providing comprehensive reporting of all results delivered over the Web.

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