Customer Support Solution by Extraview Corporation. As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer more... >> Discover more offerings from Extraview Corporation.
		CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc.. Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable more... >> Discover more offerings from SAP America, Inc..
		M1 by B & G™ ERP program aids growth Of UK sophisticated electronics Manufacturer – Fozmula Ltd by Bowen & Groves. Fozmula’s range of hydrostatic and tank contents gauges, partly gave rise to the decision to introduce a new system owing to the lack of a manufacturing module within their more... >> Discover more offerings from Bowen & Groves.

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Data Center Management | Data Warehousing | Call Center Management | Virtualization | Contact Center Management | Business Intelligence Solutions | Customer Relationship Management (CRM) | Technology ROI Tools | Customer Service (General) | Enterprise Resource Planning (ERP)

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CA IT Process Automation by Computer Associates (CA) July 2008 - (Free Research) IT process automation allows customers to automate activities within the IT data center itself. Read this paper to discover how this is a simple solution for your company. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data outside the data center by Iron Mountain Digital August 2008 - (Free Research) Why is data outside of the data center so hard to control? Find out here, as legendary British comic, John Cleese gives his insight to some of the most pressing questions surrounding data management today. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

HP Data Center Transformation Case Study by Hewlett-Packard Company June 2008 - (Free Research) HP wanted technology to power the business, supporting significant improvements in operational efficiency, customer satisfaction, growth and profitability. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Improving Data Center Energy Efficiency: A Holistic Approach by Burton Group. July 2008 - (Free Research) The need for more compute power and network storage shows no sign of stopping anytime soon, and data centers are already low on power. While energy-efficient technologies exist, they are not a panacea. Technology must be combined with... (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

North Shore Medical Center Provides Better Support with AMD Processor-based Solutions by VMware, Inc August 2008 - (Free Research) Thanks to VMware, North Shore Medical Center provides better support for physicians and healthcare professionals while improving data center management with Advanced Micro Devices processor-based solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Switching on the Virtual World: The Role of Fabric-Driven Services for the Virtualized Environment by Cisco Systems, Inc October 2008 - (Free Research) Virtualization in the data center is widely accepted and deployments are growing at a fast clip, the advantages of virtualizing servers, networks and storage are compelling: consolidating and utilizing resources. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Automated Disaster Recovery with VMware SRM and Dell EqualLogic iSCSI SANs by Dell, Inc September 2008 - (Free Research) Dell EqualLogic™ PS Series arrays and VMware® Site Recovery Manager (SRM) software provide integrated, cost-effective, automated site recovery and testing for enterprise data centers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Profit-Minded Contact Center - Building an ROI Case for Customer Interaction Solutions in Financial Services. by Portrait Software. September 2008 - (Free Research) This whitepaper shows you how contact centers can deliver differentiated customer service, build more profitable customer relationships and demonstrate the ROI on customer interaction solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Developing a Spectacular Support Structure by Numara Software April 2008 - (Free Research) In this webcast from Numara Software industry leaders will teach you how to be sure that your support structure is running effectively. It will discuss and present solutions for all major issues that support centers encounter. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

SOA & the Importance of XQuery by DataDirect Technologies. July 2008 - (Free Research) XQuery provides an easy, efficient way to create data services, exposing XML-based, abstracted interfaces to a variety of data sources. This paper explores how the XQuery feature-set can be leveraged in support of Service Oriented Architecture (SOA). (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

8GFC Deployment by Cisco Systems, Inc October 2008 - (Free Research) 8GFC technology is priced at a significant premium over 4GFC and depending on the configuration, deployment of 8GFC may be up to 2X the cost of using 4GFC. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Implementing a Telecommuting Program by Avaya, Inc June 2008 - (Free Research) This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Virtualization from the Datacenter to the Desktop by Microsoft October 2008 - (Free Research) This paper looks at the role virtualization should take in an optimized IT infrastructure- and presents a set of principles and best practices to build a comprehensive virtualization strategy for the organization. (WHITE PAPER) GO TO WHITE PAPER

ERP for Service Organizations by Epicor Software Corporation. Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Vendor Influence Curves and How You Can Get the Best Value out of Your Network by Accela Communications September 2008 - (Free Research) Viewing this webcast is an excellent chance to understand the trends in Networking and how to have the best Network with the best value. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Epicor for Distribution - Enterprise and Mid-Market Distribution Management by Epicor Software Corporation. Designed for the unique needs of large and mid-market distributors, Epicor for Distribution streamlines all of your core distribution processes. It gives you an integrated platform for sales, CRM, supply chain, logistics, financials and reporting - a single point of visibility and control of the processes of a profitable distribution chain.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Oracle Advanced Customer Services: Solution Support Center by Oracle Corporation. February 2008 - (Free Research) Even a minor service disruption can devastate a company's reputation and bottom line. The Oracle Solution Support Center, Oracle's most comprehensive Advanced Customer Service, is the best way to protect mission-critical operations and drive business success. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Astea Alliance Service Management Suite by Astea International Inc. (E-mail this company) Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales & Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Akamai Services for the High Tech Industry by Akamai Technologies (E-mail this company) Akamai solutions for high tech companies provide a high-quality user experience that improves the success of your online activities. Whether your goal is to increase downloading of electronic software or to drive greater adoption of your B2B portal, Akamai can deliver to your customers faster software and page download times across the globe.  (SERVICE) GO TO DETAILED REPORT

Desktop Delivery: Making Desktop Virtualization Work by Citrix August 2008 - (Free Research) This whitepaper discusses Desktop Virtualization and the impact on desktop management. It explores the challenges for desktop management in a pre-Desktop Virtualization world and issues that are not well addressed by Desktop Virtualization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

A Broad Information Reach: The Gateway to Information Management by Cognos, an IBM Company September 2008 - (Free Research) The first key to realizing the potential of your data is implementing a solution built for open data access, ensuring a broad information reach. This paper explains why this is the essential starting point for accessing, integrating, and organizing data. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mobius Partners: Enterprise Solutions by Mobius Partners September 2008 - (Free Research) The University of Houston was facing unprecedented demands for power from its High Performance Computing Lab and to overcome this problem they used HP’s Enterprise Virtual Array (EVA) 6000 Series for SAN and C-Class Chassis. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Cable Communications Industry: Meeting the critical needs of today's cable operators by MapInfo Corporation. September 2008 - (Free Research) This white paper details how using location intelligence solutions can assist in the successful rollout of telecommunications services. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data Loss Prevention Best Practices by Cisco Systems, Inc July 2008 - (Free Research) Across all key protocols, a high-performance, intelligent data loss prevention (DLP) solution is a must-have for today's organizations. Read this white paper to learn the best practices for DLP. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data Leakage Landscape: Where Data Leaks and How Next Generation Tools Apply by Utimaco Safeware August 2008 - (Free Research) This paper maps common data leakage points, detailing solution and explaining regulations and best practices. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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