TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc.. Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable more... >> Discover more offerings from SAP America, Inc..
		Parature's Online Customer Service Software & Solutions by Parature Inc.. Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they more... >> Discover more offerings from Parature Inc..

Topics Related to Your Search

Availability, Performance and Problem Management | Business Intelligence Solutions | Enterprise Performance Management/ Balanced Scorecard | Business Process Management (BPM) | Customer Relationship Management (CRM) | Customer Service (General) | Multi-Dimensional Analysis and OLAP | Sales Management | Enterprise Dashboards | Enterprise Resource Planning (ERP) | Reporting and End-User Query Tools

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Enabling the Agile Enterprise Through Corporate Performance Management by PricewaterhouseCoopers August 2008 - (Free Research) IT executives are turning to integrated business intelligence (BI) and performance management solutions to achieve management excellence. Explore our virtual trade show on Enterprise Performance for advice from industry experts. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Leading Practices for Successful Enterprise Performance Management by BearingPoint August 2008 - (Free Research) In this webcast learn how business intelligence (BI) and performance management solutions can help you unleash the value of your data to enable better decision-making and more effective performance management. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Achieving Management Excellence: The Next Boardroom Discussion by Oracle Corporation. August 2008 - (Free Research) View this videocast and gain exclusive insight into the launch of a major new release of Oracle's Enterprise Performance Management System (EPM). (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Performance management trends, with Howard Dresner by BOARD July 2008 - (Free Research) The focus of business performance management (BPM) initiatives is evolving. In this expert podcast, gain insight on how to begin and expand your BPM initiatives and the trends that are affecting the BPM market. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Strategic Insight for Your SAP Deployment: The Top 3 Techniques for Capacity and Performance Management by HyPerformix July 2008 - (Free Research) The emerging best practice of predictive analysis provides accurate predictions of performance and capacity, hands-on real observed results, that allow you to make informed business decisions about IT investments. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Expert Executive Office by Aderant Expert Executive Office gives you a complete view of all your business operations and information, and provides the tools to use that information to make the right decisions, set strategy, measure the results and increase accountability.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Business Performance: Getting in Gear by Oracle Corporation. August 2008 - (Free Research) Attend this session to gain an overview of measurement techniques, technologies, and a framework for assessing your organization's readiness to improve performance. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Think beyond Software Performance Monitoring: A Perspective on Your Service-Level Management Strategy by Keynote Systems February 2008 - (Free Research) One element of service level management is internal monitoring of hardware and applications. But companies now acknowledge the need to monitor Web site performance from an end-user perspective. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Hitachi Dynamic Provisioning Software at United Airlines by Hitachi Data Systems August 2008 - (Free Research) This paper describes virtualization capabilities of the new Hitachi Universal Storage Platform™ V with Hitachi Dynamic Provisioning software which improve storage utilization to new levels. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Getting Creative: Driving Performance through SAP-based Solutions by Accenture. June 2008 - (Free Research) Accenture helps organizations find creative ways to use enterprise software applications to become high performers and outpace the competition. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enterprise Benefits of Real-Time Contact Center Performance Management by Genesys Co. July 2008 - (Free Research) Real-time CCPM solutions give contact center management an objective and quantifiable method for identifying, capturing and communicating customer or operational issues quickly enough to prevent them from causing more damage. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Using Advanced Analytics to Gain Insights into Your Revenue Stream by Business Objects August 2008 - (Free Research) This CustomerCentric Sellling® research can help organizations analyze their sales and marketing processes to gain insights more quickly and accelerate business performance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Improve the Efficiency and Productivity of Healthcare Workers--with NetMotion Wireless’ Award-winning Mobile VPN Software, Mobility XE by NetMotion Wireless. June 2008 - (Free Research) Mobility XE has proved to be a vital component acting as the fulcrum in maintaining the wireless connection, and giving clinicians access to their applications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Growing Market Share in a Highly Competitive Financial Services Industry by Keynote Systems February 2008 - (Free Research) Financial services organizations strive to retain existing customers and attract new ones, many are introducing new, enhanced services over the Web. Ensure you are providing the best possible experience by focusing your SLM processes on the end user. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Network Management Planning Guide by Blue Coat August 2008 - (Free Research) This E-Guide explain the changes in traditional network management and how Web 2.0, SOA, IMS and other application-heavy delivery platforms are changing the management requirements. (E-LEARNING TUTORIAL) VIEW ABSTRACT | GO TO E-LEARNING TUTORIAL

Data Integration Optimization Tips for Business Intelligence Systems - Presentation Transcript by SyncSort August 2008 - (Free Research) This document is going to be talking about pooling the data together both in a physical sense and a logical sense. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Reality check: Application Benchmarking & QoE by Fluke Networks March 2008 - (Free Research) In this podcast, Dennis Drogseth and Kara Gattine engage in some 'Fact or Fiction,' focusing on application benchmarking and quality of experience in order to determine if networked applications are functioning optimally and users are productive. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Choosing the Best CRM for Your Organization by Oracle Corporation. August 2008 - (Free Research) Explore four CRM deployment scenarios and how to choose a CRM solution that will best meet your company's needs today and support your business as it grows and evolves. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

BusinessObjects Edge: Gaining an Edge on the Competition by Business Objects June 2008 - (Free Research) BusinessObjects Edge Standard makes it simple for growing, mid-size companies to get immediate insight into their business data for fast, well informed decisions. Learn how it includes all the essentials you need to get it up and running quickly in this paper. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Delivering supply chain excellence by IBS, International Business Systems April 2008 - (Free Research) This document concentrates on IT’s contribution to Supply Chain Execution and Management. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Improving Operations with Reports, Plans and Metrics by Cognos Incorporated August 2008 - (Free Research) This white paper details the critical roles IT plays in providing Operations with timely information in areas such as quality management, supply chain, and cost control. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Delivering Reports, Plans and Metrics for Better Marketing by Cognos Incorporated August 2008 - (Free Research) Learn how IT can help deliver critical business information for Marketing resulting in less guesswork, greater customer value, and greater return on investment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Delivering the Reports, Plans & Metrics Sales Needs by Cognos Incorporated August 2008 - (Free Research) With IT, Sales can scorecard, plan, and understand more about the client, and anticipate opportunities. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

QlikView for SAP by QlikTech Inc. August 2008 - (Free Research) Using QlikView, companies complement their centralized SAP reporting capabilities with instant user-driven visibility into business processes, allowing SAP-based decision making at the speed of business. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Talent Management in a Down Economy by Taleo April 2008 - (Free Research) This paper explores the relationship between talent management strategies, processes and practices, and the advantages that can be gained by talent management for organizations coping with an economic downturn. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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