Service Organization Management Software, Hardware, Services and Research Papers

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General Guidelines for Building Effective Service Catalogs by Global Knowledge

December 06, 2011 - (Free Research) In this white paper, find out how to realize the benefits of service catalogs by following ITIL guidelines and tips from organizations that have successfully implemented service catalogs.

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How to ensure data privacy compliance in the application testing environment by Compuware Corporation

October 20, 2009 - (Free Research) This paper discusses a five-step best practices approach to implementing a cost-effective and timely data privacy solution. It also details a brief case study illustrating how Compuware’s combination of tools, technology, best practices and customized services can save time and money.

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Creating the hybrid organisation: Making public and private sector organisations relevant in the new economy by ComputerWeekly.com

June 15, 2010 - (Free Research) This paper aims to explore the role and relevance of organisations in a future defined by economic uncertainty, changing workforce demographics, globalisation and rapid developments in social and business technologies.

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Why Third Party Data Storage Maintenance is Right for You by MSDI

July 07, 2011 - (Free Research) Third party maintenance companies offer cost effective maintenance and support agreements that save as much as 40% in ongoing maintenance costs while keeping service levels agreements (SLA's) the same, if not improving them. Read this comprehensive white paper to see if third party maintenance might be right for your organization.

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